PLEASE DO NOT TOUCH THE CABLES

are there more than

two screens in use?

no

does all the equipment turn on?

• yes
  does the prowise screen
  show the correct image?

  • yes
    is the sound working?

    • yes
      is the prowise screen
      touch working?

      • no
        check the no-touch
        button has not been used

    • no
      select the correct output
      from the speaker icon

      • no
        on the prowise, make sure internal output for audio has been seelcted

  • no
    press windows+p
    select duplicate.
    does the prowise screen
    show the correct image?

    • no
      check the freeze image
      button has not been used.
      check input selection
      on prowise, it should be
      HDMI or DP or VGA

• no
  press and hold the power
  button on the dock (not the laptop)
  for five seconds to power off,
  then turn on normally.
  check the power supply
  is connected and turned
  on at the mains

yes

close the laptop lid.
keep closed when docked